Welcome To Our Support Center
Let us help you get to know TransAuth better.
What good is amazing technology if it is not doing what you need?
We are fanatical about customer support, let us help!
Common questions we hear from people enrolling a phone factor or hunting for a home gateway login.
Is TransAuth down if 192.168.3.1 will not load?
Almost never. That address is your LAN router. Confirm it with an IP help page, change the factory password, then retry enrollment.
Where do I start if MFA and the router prompt look the same?
If the page is in your browser at a 192.168.x.x address, you are on the gateway. If it is a TransAuth screen asking for a phone approval, you are already past the router.
Desk log from the last few seasons
Early in 2026 the loudest ticket was not a crashed app. It was a person who could not open the home gateway before enrolling a phone factor. We now ask, in the first reply, whether the prompt is TransAuth or the router login screen.
July 2024 we added a checklist for mixed iOS and Android fleets so support can see which device still holds a factory router password. Winter 2021 is when we stopped telling people to rotate gateway passwords on a calendar and started telling them to lengthen the secret once, then leave it.
Absolutely not.
We can offer the best user experience when Bluetooth is available to help automate the user validation process, but we support many other use cases as well.
We got you covered.
We have worked hard to see and build the future of access control.
We have have also worked hard to build a simple pricing model to fit a wide array of needs and budgets.
While most deals tend to be unique, we have never had a customer walk away because of cost.
As many as you like! We license by the user, not by the token.
Yes! We understand that sometimes they are still the best fit for some use cases.
Let us know, we love to add new features. Talk to us if you need something custom, or have a new idea we might want to use elsewhere.
Yes! While we would stop short of a 100% guarantee that we can connect to any service on the planet, we can integrate with just about anyone that can be integrated with. Contact sales with your specific needs and we will verify your options.
We are committed to protecting your data. We host all client instances in an ISO 27001 compliant hosting environment with AWS. We use industry best practices for securing any sensitive data we need to retain to provide service. If you would like more details, please contact us.
